Prop Deal Desk
Topstep’s official incident report says TopstepX experienced an outage between 8:34 and 9:27 a.m. Central Time on September 22, 2026. The report marks the incident resolved and says trading was restored.
Topstep announced adjustments for affected accounts, including removing losing open trades and reversed ghost positions, removing related hedging violations, and reactivating accounts closed because of incorrect Maximum Loss Limit violations. The firm said profitable open trades would keep their gains.
The report also warned that removing losses could affect the consistency calculation and directed affected traders to support. These are the company’s stated remediation steps; Prop Deal Desk has not independently confirmed completion for every account. This is a historical incident report, not a statement that an outage is occurring now.
Original sources
This incident has been resolved, trading is fully operational, and no action is needed from you.Capture capture-040c747d333e1789f04bd1e8 · exact retained passage
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This incident has been resolved, trading is fully operational, and no action is needed from you.
Publication history
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Revision 1 · Oct 7, 2026 · First publication
Topstep’s incident report details the September 22 platform outage
The official TopstepX report describes the outage window and announced account adjustments; individual outcomes remain unverified.
Topstep’s official incident report says TopstepX experienced an outage between 8:34 and 9:27 a.m. Central Time on September 22, 2026. The report marks the incident resolved and says trading was restored.
Topstep announced adjustments for affected accounts, including removing losing open trades and reversed ghost positions, removing related hedging violations, and reactivating accounts closed because of incorrect Maximum Loss Limit violations. The firm said profitable open trades would keep their gains.
The report also warned that removing losses could affect the consistency calculation and directed affected traders to support. These are the company’s stated remediation steps; Prop Deal Desk has not independently confirmed completion for every account. This is a historical incident report, not a statement that an outage is occurring now.
- Topstep’s incident report details the September 22 platform outage ↗
This incident has been resolved, trading is fully operational, and no action is needed from you.